Write Review

Thank you for participating in Rescue Review. The more the shelters and rescues know about your experience and views, the better they will be able meet the needs of potential adopters, improve standards and increase the number of animals successfully homed!

Your review should take less than 5 minutes to complete and every participant who submits a review will go into a free draw to win a year’s supply of dog or cat food to keep … or to donate to your favourite animal rescue or shelter!

Review

Name of animal rehoming, fostering or breed rescue organisation: Please add the name of the organisation if it is not in the list above: Region:
Please state if council or private/charity run:
Branch if applicable:
Date of visit or adoption : (MM/YY)

Please give ratings on the animals and their care:

Appearance of individual animals: Did animals appear content and in good health?Excellent Very good Satisfactory Could do better Poor NA

Cleanliness: Was the place free of mess and without bad odour?Excellent Very good Satisfactory Could do better Poor NA

Details of individual animals: was there enough information available for you?Excellent Very good Satisfactory Could do better Poor NA

Please give ratings for the shelter, rescue or foster home:

Ability to contact: were you able to get through easily via phone or email:Excellent Very good Satisfactory Could do better Poor NA

Website: Did you find the website useful and easy to use?Excellent Very good Satisfactory Could do better Poor NA

Signs and location: were you able to find the place easily via sat nav or direction signs?Excellent Very good Satisfactory Could do better Poor NA

Merchandise: Was there a good selection of items you wanted to buy?Excellent Very good Satisfactory Could do better Poor NA

Please give ratings for staff and/or volunteers:

Greeting and Engagement: were you warmly greeted or thanked for visiting, contacting or making a donation?Excellent Very good Satisfactory Could do better Poor NA

Knowledge: Did staff know animal details, adoption process and explain clearly?Excellent Very good Satisfactory Could do better Poor NA

Attitude towards animals: were animals treated with competence, care and respect?Excellent Very good Satisfactory Could do better Poor NA

Please give ratings for the adoption process:

Interview: was this carried out in a professional and polite manner?Excellent Very good Satisfactory Could do better Poor NA

No animal matches?: was this explained to you in a professional and polite manner?Excellent Very good Satisfactory Could do better Poor NA

Home Visit: was this arranged and carried out efficiently and quickly?Excellent Very good Satisfactory Could do better Poor NA

Collecting your Animal: Was this done efficiently and with reassurance?Excellent Very good Satisfactory Could do better Poor NA

Support: Were you offered or did you receive a call or support after adoption? Excellent Very good Satisfactory Could do better Poor NA

If you did not adopt from this shelter/rescue/organisation because they thought your circumstances were not suitable, did you get an animal from another source anyway ?yes no NA
If yes, please state where from ie another rescue, accredited breeder, pet store etc

Your review on your visit or adoption
Minimum 50 words please on why your experience was great, how could they do better? what did you like? Please do not include the names of any individuals. Thank you.
How did you find out about this site/Rescue Review?
Your email address(this will not be published)

Optional to answer:

Always keen to meet your needs and improve services, please rate how important the following services are to you:

Post adoption support, help or advice:Very important    Nice but not essential    Not important
Fundays, reunions, open days:Very important    Nice but not essential    Not important
Educational talks, seminars on training, animal husbandry etc:Very important    Nice but not essential    Not important
Invitation to become a supporter, member or 'friend' of organisation:Very important    Nice but not essential    Not important
Extended opening hours ie late night opening:Very important    Nice but not essential    Not important
Financial assistance with vet costs of adopted animal if ill:Very important    Nice but not essential    Not important

I verify that this review is my true judgment of this animal organisation, and that I have no personal or business association with this institution, and have not been offered any incentive or financial settlement arising from the animal organisation (or other) to write this review.
I have read and understood the Terms and Conditions of the James Wellbeloved Prize Draw.
I have read and understood the User Terms.

Prejudiced or false reviews by managers, employees, volunteers or others directly involved in animal organisations offering adoption or purchase of animals are subject to penalties. Do not write your own reviews or attempt to denigrate other organisations. All reviews are checked for appropriate content prior to publication.